Ice Cleats & Shoe Traction Experts

Returns and Size Exchanges

We sell directly to individual consumers as well as to businesses.
Credit Cards Accepted
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  • Returned unused products for a full refund. Used products are not eligible for a refund.
  • Products being returned require an RA Number. Returns received without an RA Number will be refused.
    Please call 1-888-205-4477 to obtain your RA Number. Be sure to say that you ordered from
  • Size Exchanges: Tell me what size you purchased, your order number and what size you need. I'll generate RA Number to approve the exchange. I will release the replacement when the item with the wrong size is received.
  • Warranty Replacements or Defective Products: Deal directly with Winter Walking for replacement of defective products. Contact Winter Walking at:
  • Customer pays the freight on returns and size exchanges.

Send returns and size exchanges to:
1904 Redwood Avenue
Wyomissing, PA 19610